Cloud CRM
Details about Cloud CRM
Cloud CRM
Our sales CRM tool has Pre Sales, Sales and Post-Sales modules powered by TCS iON that will help the organization to enhance their customer’s journey and improve their business growth.
For an organization, keeping good communication with its customers plays a vital role in its growth. In the long-term, Customers turns into loyal followers when they get a meaningful, productive and timely response from the company about their issues.
Tata Teleservices Cloud CRM helps businesses and organizations to get a complete understanding of their customers. We offer a simple crm software to manage all customer-related information and establishing a stronger bond with all of your customers.
Our CRM tool integrated with all customer-end management functions and strong communication tools will help you in building and maintaining your loyal following of customers hence aiding you in your business growth
Our Customer Relationship Management tool will help your business to flourish as well as to establish good and long-lasting relationship with your customers
How our Cloud CRM tool will help you in your business growth?
Productive
- Minimize errors during work process
- Eliminate redundant activities
- Increase Productivity
Efficient
- Interact with customers in real-time
- Analyze their problems and opinions
- Provide quick and better solutions for improving customer retention
Value for money
- No Capital Investment
- Easy deployment and Scaling
- Pay-per-use billing models
Customer Support
24*7 service assurance from Tata Teleservices
Salient features of CRM Solution
Simple CRM
Our simple CRM software comes with intuitive features that will help the agents to get started easily. It also has on-board support to guide agent during their work
360 Degree View
Our cloud CRM tool will help you in recording previous interactions with customers and tracking their purchasing history and getting a better understanding of their expectations and needs
Sales CRM
The Customer relationship management tool will help in identifying potential cross-selling or Up-selling opportunities and improving Sales and Cash- inflows
Calendar Management
Grant access to your personal schedule as well as subordinates calendar schedule for smooth workflow
Activity management
Helps in executing daily and monthly work plans and field activities to enhance business growth
Case Management
Helps in faster resolution of issues and complaints increasing customer satisfaction and Retention
Database Management
Manages transactional databases for better understanding of lead conversion and efficiency of various campaigns and offers run by the company
Automate Routine Task
It has the feature to automate tedious tasks such as sending subscription renewals, discount offers remainders and anniversary greetings to customers
Campaign management
Design targeted market campaigns for uplifting sales for your company
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