Hosted IVR

Improve customer experience with automated call interactivity.

In today’s competitive marketplace, businesses need to make sure their customers are given the best experience when dealing with them. This often involves big investments in IT infrastructure. Not all businesses can afford this. Leasing out infrastructure and services can go a long way in helping business. Our Hosted Interactive Voice Response platform can also significantly reduce the turnaround time required to setup the customer experience business process, as all the necessary infrastructure is available and ready to use.


Cost effective

Low total cost of ownership, since hardware is deployed at our data centres

Save costs

No investment in IT management, use of centralised hosting and transfer of calls over the internet

Real time updates

Real-time monitoring and analyzing call traffic using our comprehensive solution


Details Standard Advanced
Number of channels1020
Welcome MessageYesYes
IVR Level 1upto 4 optionsupto 10 options
IVR Level 2 (upto 10 options)NoYes
Transfer to a group of numbers (upto 3 users / option)YesYes
Call history reportsYesYes
Voice recording15 days30 days
Portal to change termination numbersYesYes
Option to upload audio promptsYesYes
Out of Office hoursYesYes
Professionally recorded audio promptsNoYes
Basic API IntegrationNoYes

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